AAA Northeast

Driver - Roadside Assistance

Job Locations US-MA-West Springfield
Roadside Technician/Tow Truck Operator
Full Time
Employment Type
Regular Employee - (REG)
Work Schedule
Multiple full-time openings on all shifts


Multiple full-time Tow Truck Operator (Flatbed or Wrecker) and Battery Service / Driver positions available primarily out of our West Springfield MA location.


Compensation:  $19.00 / hour base pay (Tow/Flatbed) and $18.50 / hour + commissions (Battery Service), along with full benefits & incentives. 

** Additional $2.00 per hour overnight differential added on any hours worked between 10pm and 6am. Additional $1 per hour weekend differential for any weekend hours worked.  Additional $1 per hour evening differential for any hours worked between 6pm and 10pm.  Differentials CAN be combined!


As a AAA Roadside Technician, you will be responsible for providing safe, best-in-class roadside solutions for AAA members.  Flatbed & Tow drivers are responsible for responding to member requests for roadside assistance.  They ensure member safety, vehicle security, and education to members on possible vehicle issues. In this role, you will provide minor mechanical assistance in an attempt to get the member’s vehicle safely back on the road.  If not successful, you will then safely tow the disabled vehicle to a member requested destination.  You will be considered a hero to several people each and every day!




  • Respond to AAA member’s requests for roadside assistance
  • Communicate with dispatchers to determine logistics, service to be performed, and ETA
  • Greet stranded AAA member on scene, ensure their safety, provide reassurance and/or advice to members who are fearful or anxious, and assess the overall situation with member & vehicle.
  • Assess the safety of the scene where service is to be performed, ensuring a safe environment for you, the member, and the service.
  • Provide minor mechanical assistance using provided tools/gear. Common tasks include (but are not limited to) battery boosts, tire changes, and lock-outs.
  • If towing is required, you will safely tow the member’s vehicle in accordance with AAA policies & procedures using AAA’s state-of-the-art tow vehicles (flatbed or wrecker).
  • Occasionally support other fleet locations, and have the flexibility to work nights, extended hours, weekends, and holidays.


High School diploma or GED required
Active and valid driver’s license issued by only one state or jurisdiction required
Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee 
Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy 

At least 21 years of age
Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting is a plus, but not required 

Previous towing and/or automotive repair experience is preferred, but not required

Must clear background check process for pre-employment and annual background check recertification, according to local, state and federal guidelines.


AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.


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